Shipping Policies – Augustin Abitei’s Hipnotattoo

SHIPPING POLICY FOR EU COUNTRIES

Shipments are made by the Spanish Postal Service.
Shipping costs include in all cases the Value Added Tax (21% VAT), but no other tax, fee, tariff or surcharge.
I am not responsible for any delivery delays caused by the postal service. However I’m are here to help resolve any issues you may have with the postal service. Once the package is delivered to the courier service, you will receive an email with the tracking number of your shipment. I will inform you of any unforeseen delays if applicable.
Shipment cost varies in general between 10-16,5 € depending on your location, however the size of the product you order may affect the price when it exceeds standard parcel sizes.
Once you make an order, you package will be shipped in 3-5 business days and the tracking code will be sent to your email.
The shipment takes usually 1 to 3 weeks. If the postman can not find you at the adress given, you will have a note in your box from the post office that you can go and receive your package with.
If nobody receives a package within the 15 following days of its arrival to your local post service, the package will return back to the shipper. In this case the cost of the product will be paid back to your account, but not the shipping cost.
You can calculate exact shipping costs for your order in the shopping cart.
Customers are responsible for receiving or collecting their packages and for ensuring that we have their correct and complete shipping address and contact information. I will not refund shipping costs including return shipping costs if these conditions are not respected.

*Delivery times do not take weekends or public holidays into account.

**Rest of World : please contact me if your country is not available for shipping on checkout: augustin@abitei.com

SHIPPING INFORMATION

I am not responsible for lost or stolen goods.

Prints are not returnable.

PLEASE make sure you double check your shipping information for any errors before placing an order. It is your responsibility to ensure the information you provide me with is correct. With so many orders it is exceedingly difficult to make changes once an order is placed.

The customer is responsible for additional shipping and an extra handling charge if I have to resend an order due to an incorrect address or if an order was not called for after receiving notice from customs. Sorry friends! To avoid this, just make sure you review your info before you press “Submit Order”!

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Packaging
All prints are shipped in a sturdy cardboard tube, rolled safely in a protective sleeve. Because of the aggressive nature of the mailing system, this has proven to be both the safest, and most affordable shipping method.

All orders come with a thank you/print care instruction card to help with any questions you might have.

Time
All products are packaged by just little ole me so please allow up to 10 days to receive your purchase (up to two weeks for international orders depending on customs!). I try to send orders out at the beginning of each week, but sometimes life has hiccups.

Refunds or Exchanges
All sales are final.

PRINT CARE
It’s best to let a professional handle your print, but if you’re a DIY person like myself, here are a few helpful tips.

Because of its dense nature, ink is prone to show fingerprints and easily scuff. In order to keep your print in pristine condition, try not to remove the print from its sleeve until you are ready to frame it. When you do remove the print, be very careful to only handle the edges and avoid touching the ink (especially black) on the surface. To best re-flatten the print after being shipped in the tube, first find a clean, flat surface. Gently unroll your print, and be sure to keep it completely covered by its sleeve. Carefully place a board or a large book over the entire surface and be mindful not to catch the edges or corners. Let it sit for 24 hours. If after that time the print is still slightly curled, leave it for an additional day. At this point it should be flat enough to frame with ease.

As always, the sunlight has powerful UV forces that can fade an image no matter it’s archival quality. It’s best to avoid hanging your framed image in direct sunlight. If you’d like extra protection, consider framing it with UV protected glass or plexi.

I hope these tips help you enjoy your print for years to come!

Reprints:
To honor the nature of limited edition prints, once they sell out, they are gone! So get yours while they’re hot!

Permission must be granted to copy all or part of the artwork. This art work may not be sold, duplicated on other websites, incorporated in commercial products, or used for promotional purposes in any manner without my express written permission. Legal action may be taken if these terms are not followed.